Terms of Service
Contact Us
Have a question about your order or need assistance? Our customer care team is here to help.
Response Time
We typically respond within 24–48 business hours.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (CET)
Order Support
If you are contacting us regarding an existing order, please include your order number in your message. This helps us assist you as quickly as possible.
Returns and Exchanges
Before sending back any item, please review our Returns & Exchanges Policy and contact us first for return or exchange instructions.
Shipping Questions
For delivery updates, please refer to the tracking information sent to your email after dispatch or visit our Shipping Policy page.
Order Tracking
After your order has been dispatched, you will receive an email containing your tracking information.
If you cannot locate your tracking email, contact us at contato@purabrillo.com and include your order number.
Customer Care
At Purabrillo, we are committed to providing clear and helpful customer support. If you have questions, concerns, or feedback, we would be happy to hear from you.
Contact Information
Purabrillo
Website:
https://www.purabrillo.com
Email:
contato@purabrillo.com