Shipping Policy

At Purabrillo, we aim to provide a smooth and reliable delivery experience for customers worldwide.

1. Order Processing

Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays, after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Processing times may be extended during peak periods, holidays, or promotional events.

2. Shipping Destinations and Delivery Times

Purabrillo ships worldwide.

Estimated delivery times after dispatch are:

European Union: 5–12 business days
United Kingdom: 5–12 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Delivery times are estimates only and are not guaranteed. Delays caused by customs clearance, local postal services, weather conditions, holidays, carrier disruptions, or other circumstances beyond our reasonable control may affect delivery times.

3. Shipping Costs

We offer free standard shipping on orders over US$79.

For orders below US$79, shipping costs are calculated at checkout based on the delivery destination and available shipping method.

Any applicable shipping charges will be displayed before payment.

4. Customs Duties and Taxes

For orders shipped within the European Union, applicable VAT and other taxes are handled according to the requirements of the destination country.

For international orders outside the European Union, customs duties, import taxes, and additional fees may be imposed by local authorities. These charges are the customer’s responsibility unless otherwise stated at checkout.

We recommend checking your country’s customs regulations before placing an order.

5. Tracking Information

After your order has been shipped, you will receive a tracking number by email.

Tracking information may take up to 48 hours to become active, depending on the carrier.

6. Incorrect Addresses and Returned Packages

Customers are responsible for providing accurate and complete shipping information.

If a package is returned to Purabrillo because of an incorrect or incomplete address, failed delivery attempts, refusal to pay customs duties or taxes, or refusal to accept the package, we will contact you by email.

Customers may choose to:

pay the shipping cost for reshipment; or
request a refund for the product value, excluding original shipping charges and any costs incurred from the return.

7. Lost, Delayed, or Damaged Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at contato@purabrillo.com.

We will work with the carrier to investigate the shipment.

If a package is officially confirmed as lost, Purabrillo will provide either:

a replacement product, subject to availability; or
a refund.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damage and packaging so that we can investigate and assist you.

8. Delivery Delays

Purabrillo is not responsible for delays caused by customs inspections, carrier disruptions, severe weather conditions, strikes, transportation issues, incorrect shipping information, or events beyond our reasonable control.

These circumstances may affect delivery times and do not automatically entitle customers to compensation, except where required by applicable law.

9. Contact

For questions regarding shipping or delivery, please contact:

Purabrillo
Website: https://www.purabrillo.com
Email: contato@purabrillo.com

We are committed to providing a clear and reliable delivery experience for our customers worldwide.