Refund & Returns Policy

Last updated: September 2026

1. Return Policy

Purabrillo offers a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and unworn;
• Be clean and free from stains, makeup, perfume, deodorant, or other marks;
• Be in the same condition as received;
• Include all original tags, where applicable;
• Be returned in its original packaging whenever possible; and
• Be accompanied by proof of purchase or your order confirmation.

2. How to Start a Return

To request a return, contact us at:

Email: contato@purabrillo.com

Please include:

• Your full name;
• Your order number;
• The item you wish to return; and
• The reason for the return.

We will respond within 2 business days with return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

If your return is approved:

• If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the item, you are responsible for the return shipping costs.
• If the item is defective, damaged, or incorrect, Purabrillo will cover the return shipping costs and offer either a replacement or a full refund.

Original shipping charges are generally non-refundable unless the return results from an error made by Purabrillo.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at contato@purabrillo.com.

Please include clear photographs showing the issue, the item, and its packaging so we can evaluate your claim and assist you promptly.

5. Exchanges

Purabrillo offers direct exchanges for eligible items, subject to availability.

If you would like to exchange an item, contact us at contato@purabrillo.com within 30 days of receiving your order.

The item must be unused, clean, unworn, free from stains, odors, makeup, perfume, deodorant, or other marks of use, and must include its original tags where applicable.

Customers are responsible for:

• The cost of returning the original item; and
• The shipping cost for sending the replacement item.

The replacement item will be shipped only after Purabrillo receives and inspects the returned item.

If the requested replacement is unavailable, Purabrillo may offer an alternative item, store credit, or a refund.

6. European Union 14-Day Right of Withdrawal

For orders delivered within the European Union, customers may have a legal right to withdraw from the purchase within 14 calendar days of receiving the order, without providing a reason, subject to applicable consumer protection laws.

Items should be returned unused, in their original condition, with original packaging whenever possible and together with proof of purchase.

This statutory right is separate from Purabrillo’s voluntary 30-day return policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at contato@purabrillo.com.

8. Non-Returnable Items

Items are not eligible for return or exchange if they:

• Have been worn or used;
• Are dirty or stained;
• Have makeup, perfume, deodorant, or other marks;
• Have been washed, altered, damaged, or improperly handled;
• Are missing original tags, where applicable; or
• Are not returned in the required condition.

Gift cards, digital vouchers, personalized products, and custom-made products are also non-returnable where applicable.

These exclusions do not affect statutory consumer rights relating to defective, damaged, or incorrectly described goods.

9. Legal Consumer Rights

Purabrillo respects the consumer protection laws applicable to each customer’s location.

Where required by law, customers may have additional rights relating to defective, damaged, or incorrectly described products.

These legal rights are not limited by this return policy.

10. Contact Information

Purabrillo

Website: https://www.purabrillo.com
Email: contato@purabrillo.com

We are committed to providing a clear and fair returns experience for our customers.