Shipping Policy

PURABRILLO

Last Updated: February 8, 2025

Free Shipping

At Purabrillo, we offer free shipping on all orders over $79 USD.

For orders below $79 USD, shipping fees will be calculated automatically at checkout based on the delivery destination.

Our products are shipped directly from our international fulfillment partners to the shipping address provided during checkout.

Order Processing

All orders are processed after payment confirmation.

Payment verification may take between 1–3 business days, depending on the payment provider and financial institution.

Once payment has been confirmed, your order will enter our fulfillment and logistics process.

Shipping & Delivery Times

Delivery times vary depending on the destination country and local postal services.

Most orders are delivered within 5–15 business days after shipment.

During periods of high demand, holidays, customs inspections, severe weather conditions, or unforeseen carrier delays, delivery may take longer than estimated.

While we strive to meet all delivery estimates, shipping times are not guaranteed.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking information is typically available within 3–8 business days after payment confirmation.

Please allow additional time for tracking updates to appear in the carrier’s system.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect or incomplete address is provided and the package is returned by the carrier, additional shipping charges may apply for reshipment.

Purabrillo is not responsible for delays or delivery failures caused by incorrect shipping information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to the recipient’s absence, refusal of delivery, or an incorrect address, the carrier may attempt redelivery according to local procedures.

If the package is returned to the sender, additional shipping fees may be required before the order can be shipped again.

Damaged Packages

We recommend inspecting your package immediately upon delivery.

If your order arrives damaged, defective, or with visible signs of mishandling, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number;
• A description of the issue;
• Photos of the product and packaging.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact us.

Our team will work directly with the shipping carrier to investigate the shipment and determine the best possible resolution.

Resolution times may vary depending on the carrier and destination country.

Customs, Duties & Taxes

Depending on your country’s regulations, international orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

Any such charges are the responsibility of the customer unless otherwise stated by applicable law.

Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact our support team:

📧 Email: contato@purabrillo.com

Our customer support team is available 24/7 and typically responds within a few hours.

Purabrillo — Elegance that dresses your confidence.