FAQs

What is the current offer?

Purabrillo offers free standard shipping on orders over $79 USD and Buy 1, get the 2nd 20% off with code SECOND20, when the promotion is active and shown at checkout.

How long does shipping take?

Orders usually take 1-3 business days to process. Most orders are delivered within 5-15 business days after shipment.

How can I track my order?

Use the Track Order page and enter your order details. Tracking information may also be sent by email after shipment.

What is your return policy?

You may request a return within 30 calendar days of receiving your order. Items must be unused, unworn, unwashed, undamaged, with original tags and packaging.

How do I request a return?

Email contato@purabrillo.com with your order number and return reason. Please wait for instructions before sending the item back.

When will I receive my refund?

Approved refunds are issued to the original payment method and usually take 7-10 business days to appear after approval.

How can I contact Purabrillo?

Email us at contato@purabrillo.com. Include your order number when your message is about an existing order.